WAVE 3 News - Louisville, KentuckyTroubleshooter

Eric Flack

WAVE 3 Troubleshooter

Contact Eric Flack

  • Wednesday, February 22 2012 6:01 PM EST2012-02-22 23:01:58 GMT
    Tens of thousands of dollars missing. Court cases in three counties. Angry customers everywhere. How did a contractor who held the Better Business Bureau seal of approval just months ago fall so far so fast?

  • Friday, February 17 2012 6:01 PM EST2012-02-17 23:01:15 GMT
    It is a problem facing homeowners across Kentuckiana. All brick neighborhoods going vinyl, some say killing property values. The WAVE 3 Troubleshooter Department discovered rules meant to keep it from happening, are being discarded with the stroke of a pen by developers changing building restrictions so they can offer cheaper homes. So why isn't Louisville Metro Government doing anything to stop it?

  • Thursday, February 16 2012 6:45 PM EST2012-02-16 23:45:29 GMT
    Falling home values can send ripple effects through the entire community. Now some homeowners say a plan to revive their struggling subdivision is doing even more damage to their investment. So they called the WAVE 3 Troubleshooter Department to investigate how the developer can get away with it. Troubleshooter Eric Flack uncovered a debate that is raging in neighborhoods across the region.

  • Wednesday, February 15 2012 9:42 AM EST2012-02-15 14:42:55 GMT
    Big swings in temperatures are wreaking havoc on our roads. There are so many potholes out there right now state maintenance crews can't keep up. When one of those potholes did major damage to the car of a Kentuckiana driver she asked the WAVE 3 Troubleshooter Department to find out if local government will pay the repair bill.

  • Friday, February 10 2012 10:18 AM EST2012-02-10 15:18:19 GMT
    A Kentuckiana man sits in jail charged with savagely beating his own mother and then shooting her in the head. She survived that brutal attack, and reached out to the WAVE 3 Troubleshooter to investigate her claims Kentucky State Police abandoned her 9-1-1 calls for help.

  • Monday, February 6 2012 6:48 PM EST2012-02-06 23:48:06 GMT
    Just about every teen wants one or already has one. iPhones and iPod Touches are in the hands of more and more of our kids. But but a WAVE 3 Troubleshooter investigation has uncovered, some teens are using the apps on those devices to connect a world of would be pedophiles and sexual predators.

  • Sunday, February 5 2012 11:46 PM EST2012-02-06 04:46:09 GMT
    Something as simple as renting a movie could make you a target for crime. People are getting robbed at the Redbox video rental machines you see all around town. And as WAVE 3 Troubleshooter Eric Flack uncovered, as their popularity spreads, so does the opportunity for criminals.

  • Wednesday, February 1 2012 6:14 PM EST2012-02-01 23:14:03 GMT
    A fishy problem for a local restaurant, that has some customers seeing double. A famous old fish house that's been in business for 30 years claims  one of it's competitors is trying to rip off it's name. So WAVE 3 Troubleshooter Eric Flack dove in head firs to find out what's going on.

  • Monday, January 23 2012 6:59 PM EST2012-01-23 23:59:17 GMT
    As time passes with the Sherman Minton Bridge shut down to traffic the headaches are only growing. The race for alternative routes to work is causing congestion and chaos. And some drivers want to know where are the Police in all this?  WAVE 3 Troubleshooter Eric Flack heard your complaints and he is working for you to get answers.

  • Wednesday, January 18 2012 6:40 PM EST2012-01-18 23:40:27 GMT
    A youth football team sacked by a former coach is getting picked back up by WAVE 3 viewers. WAVE 3 Troubleshooter Eric Flack has been following the story of the Okolona Titans and their former league president who is facing criminal charges. Now Eric is leading an effort to help the Titans get a fresh start.

  • Monday, January 16 2012 6:20 PM EST2012-01-16 23:20:46 GMT
    Several viewers turned to the WAVE 3 Troubleshooter for help when a Highview area Zumba studio closed up with no notice and only a text message. Now customers want their money back, so Troubleshooter Eric Flack launched an investigation and the Kentucky Attorney General's office wants answers too.

  • Wednesday, January 11 2012 5:59 PM EST2012-01-11 22:59:06 GMT
    There are new developments in the case of a football coach charged with stealing more than $14,000 from a youth football league. The WAVE 3 Troubleshooter Department has located some of the kids missing equipment, but the league is being asked to pay hundreds of dollars to get it back.

  • Monday, January 9 2012 6:26 PM EST2012-01-09 23:26:19 GMT
    A fight with the utility company could happen to anybody. Often that is losing battle. So when one viewer said a contractor hired by LG&E damaged his fence he called the WAVE 3 Troubleshooter.

  • Friday, January 6 2012 1:36 PM EST2012-01-06 18:36:56 GMT
    A $20,000 water bill one local couple said they shouldn't have to pay is now over $21,000.

  • Tuesday, January 3 2012 4:36 PM EST2012-01-03 21:36:12 GMT
    Employers in most states are permitted to look at the credit reports of prospective employees as part of their hiring practices. Now in some states, rules are beginning to restrict access to credit reports.

  • Tuesday, December 20 2011 8:03 PM EST2011-12-21 01:03:00 GMT
    If you think your utility bills are high, listen to this. Two senior citizens are fighting with the Louisville Water Company over a $20,000 water bill. The couple thinks the bill can't possibly be right, so they turned to the WAVE 3 Troubleshooter for help. As Eric Flack found out, mistakes are rare, but they do happen and it's up to you to take action if you don't want to pay the price.

  • Monday, December 12 2011 10:44 PM EST2011-12-13 03:44:06 GMT
    We all know to keep an eye out for criminals during the holiday shopping season. What you may not know is that thieves can now steal your credit card information without the card ever leaving your purse. WAVE 3 Troubleshooter Eric Flack discovered technology that is supposed to make your life easier could actually be making you a target.

  • Tuesday, December 6 2011 7:02 PM EST2011-12-07 00:02:51 GMT
    The WAVE 3 Troubleshooter goes undercover to expose complaints about a local methadone clinic. The clinic is operating in the heart of St. Matthews and neighbors are complaining they are being overrun by crowds of clients coming to get their daily dose.  So they asked the WAVE 3 Troubleshooter and Eric Flack uncovered just how bad the problem really is.

  • Thursday, December 1 2011 7:33 PM EST2011-12-02 00:33:19 GMT
    The state of Kentucky will investigate claims of animal abuse at a local shelter. The alleged abuse at the Taylor County Animal Shelter was first exposed in WAVE 3 Troubleshooter report. And as Troubleshooter Eric Flack reports, now the Kentucky Board of Veterinary Examiners said it will launch its own investigation into what happened.

  • Thursday, November 24 2011 10:02 PM EST2011-11-25 03:02:30 GMT
    After a review by the Commonwealth Attorney, a Kentucky State Police trooper who caused a fatal accident in Barren County will not be charged.

  • Monday, November 21 2011 9:06 PM EST2011-11-22 02:06:11 GMT
    Joe Hinton is one of the best high school basketball coaches in Indiana history, but the hall of famer has been banned by a southern Indiana school district from volunteering his time to help young players. The WAVE 3 Troubleshooter Department is digging to uncover the reason behind the controversial decision.

  • Thursday, November 17 2011 8:18 PM EST2011-11-18 01:18:40 GMT
    The problem of parents using phony addresses to get their kids into desirable school districts is one the WAVE 3 Troubleshooter Department has been digging into for months. We have uncovered that it's happening in places you haven't heard about. Parents are going to extremes not to get caught and it could be costing your children's education.

  • Tuesday, November 15 2011 9:24 AM EST2011-11-15 14:24:46 GMT
    Shocking allegations of cruelty at a local animal shelter. A former worker at the shelter claims he witnessed the brutal killing of dogs and cats, botched euthanasia and animals being buried alive. WAVE 3 Troubleshooter Eric Flack has been investigating to uncover the truth.

  • Wednesday, November 9 2011 6:14 PM EST2011-11-09 23:14:04 GMT
    We have a follow-up story on our investigation into a deadly accident involving a Kentucky State trooper. After our original story aired, the WAVE 3 Troubleshooter Department received tips from concerned viewers. It turns out that KSP is using that same trooper as a spokesperson for safe driving. Troubleshooter Eric Flack has been digging to find out why.

  • Monday, November 7 2011 6:11 PM EST2011-11-07 23:11:22 GMT
    It is one of the most elite fighting forces in the world. Now a local man is accused of pretending to be, a U.S. Navy SEAL. The WAVE 3 Troubleshooter has been digging to find out the truth.

  • Thursday, November 3 2011 1:04 AM EDT2011-11-03 05:04:37 GMT
    Some Kentuckiana youth football players where sacked by a coach who allegedly stole the league's money. After breaking this story, the WAVE 3 Troubleshooter has teamed up with viewers to end the season on a high note.

  • Wednesday, November 2 2011 9:25 AM EDT2011-11-02 13:25:15 GMT
    Six weeks after an accident that killed a 33-year-old woman, a Kentucky State Police trooper is back on the job. Trooper Jonathan Biven returned to work well before the investigation into what happened is closed. The only survivor in that car gave the WAVE 3 Troubleshooter a firsthand account of the accident.

  • Thursday, October 27 2011 6:16 PM EDT2011-10-27 22:16:06 GMT
    A Louisville city leader suspended because of hidden camera taken by the WAVE 3 Troubleshooter. Acting on a viewer tip, Toubleshooter Eric Flack caught the Director of the Louisville Metro Parks Department drinking then driving a city-issued vehicle. And as we discovered in this undercover investigation, it's not the first time drinking and driving has landed Mike Heitz in hot water.

  • Monday, October 24 2011 7:21 PM EDT2011-10-24 23:21:45 GMT
    They are on the front lines when lives hang in the balance. But some emergency responders are suffering from a communications breakdown. Dispatchers, fire and EMS are all supposed to be able to talk to one another. But 10 years after 9/11, a WAVE 3 Troubleshooter investigation has uncovered that not all agencies are on the same page.

  • Thursday, October 13 2011 6:14 PM EDT2011-10-13 22:14:01 GMT
    A popular Halloween accessory could be a hazard to your health. Color contact lenses are extremely popular especially among teenage girls. But they can also be dangerous if not properly prescribed. WAVE 3 Troubleshooter Eric Flack went undercover and found back door color contact lenses being sold illegally at a number of stores in our area.

  • Tuesday, October 11 2011 6:00 PM EDT2011-10-11 22:00:34 GMT
    A local soldier needed clean drinking water. His wife asked the Louisville Water Company for help, but they refused. So she turned to the WAVE 3 Troubleshooter Department. And Troubleshooter Eric Flack, and our viewers, came through in a big way.

  • Monday, October 10 2011 7:23 PM EDT2011-10-10 23:23:28 GMT
    The crackdown on address fakers continues for the Oldham County Public School system. Monday, a second parent was hauled into court on criminal charges. As I learned, the Oldham County Schools might just be getting started and more parents could be getting arrested.

  • Monday, October 3 2011 8:56 PM EDT2011-10-04 00:56:52 GMT
    A grandmother is heartbroken after her new dog died just two weeks after adopting it. Veterinarians said the Yorkshire Terrier likely contracted a fatal illness while housed at Louisville Metro Animal Services. The family turned to the WAVE 3 Troubleshooter for help.

  • Thursday, September 29 2011 5:48 PM EDT2011-09-29 21:48:58 GMT
    The Oldham County Schools have filed criminal charges against a second family who allegedly used a false home address so their child could attend school there.

  • Wednesday, September 28 2011 7:03 PM EDT2011-09-28 23:03:41 GMT
    It's the new frontier for scam artists. Your cell phones are no longer safe. Across Kentuckiana, people are getting hit with bogus text messages from crooks trying to steal their credit card information. When it happened to one WAVE 3 viewer he called Troubleshooter to investigate what was going on.

  • Tuesday, September 27 2011 6:42 PM EDT2011-09-27 22:42:42 GMT
    The investigation is expanding into for-profit colleges. Kentucky Attorney General Jack Conway has announced he is filing suit against another local college that he claims is lying to its students.

  • Wednesday, September 21 2011 2:18 PM EDT2011-09-21 18:18:51 GMT
    The wife of a Kentuckiana solder heading to Iraq claims the Louisville Water Company is leaving her husband high and dry. The solider claims the water on his post in Texas is nearly undrinkable. So his wife asked the Louisville Water Company to donate bottled water to him while he trains. But the Louisville Water Company refused, so she turned to the WAVE 3 Troubleshooter Department.

  • Friday, September 16 2011 11:28 PM EDT2011-09-17 03:28:34 GMT
    Louisville Metro Animal Services is taking emergency steps after another outbreak of sick animals at its facility. The problem is bad enough that late Friday LMAS announced it's not going to take in any more animals except for those facing emergency situations.

  • Monday, September 12 2011 7:22 PM EDT2011-09-12 23:22:32 GMT
    A Kentuckiana builder has left a trail of unhappy customers and court cases. A school teacher from southern Indiana claims she is the latest with complaints and turned to the WAVE 3 Troubleshooter for help. We were able to track down the builder and get answers.

  • Monday, September 12 2011 6:09 PM EDT2011-09-12 22:09:25 GMT
    With the Sherman Minton Bridge shut down indefinitely, can our other bridges hold up under the stress of all the extra traffic?

  • Thursday, September 1 2011 9:34 PM EDT2011-09-02 01:34:25 GMT
    The U.S. Department of Veterans Affairs is taking action after a WAVE 3 Troubleshooter investigation exposed a construction company accused of building shoddy homes near Fort Knox. But we discovered that company is now working to sidestep the restrictions placed on them by the VA so they can keep selling those homes.

Helpful Consumer Links

FirstGov for Consumers

Your resource for consumer information from the federal government.

Bureau of Consumer Protection

Our mandate is to protect consumers against unfair, deceptive, or fraudulent practices.

Consumer Sentinel

Get the facts on consumer frauds and file your complaints to be shared with law enforcement officials across the U.S. and around the world.

Consumer Reports

A comprehensive source for unbiased advice about products and services, personal finance, health and nutrition, and other consumer concerns.

Epinions Web Site

Find out what other's have to say about the products you are thinking of buying before you buy.

Product Safety Recalls

Search the Recalls index to see whether a product you own has been recalled and read about the latest recalls.

Identity Theft Protection

U.S. Government's central website for information about identity theft.

Better Business Bureau

Since the founding of the first BBB in 1912, the BBB system has proven that the majority of marketplace problems can be solved fairly through the use of voluntary self-regulation and consumer education.

  • WAVE 3 News Troubleshooter has prepared tips and information for you on everything from Auto Repairs to Telemarketing Scams. Get what you need to know here.

  •  Get Consumer news from WAVE 3 for your RSS Reader.

Facebook

Follow WAVE 3

Twitter

Follow WAVE 3

Daily Horoscope

What's your sign?

WAVE 3 Arcade

Need a little Diversion?