LOUISVILLE, KY (WAVE) - Many people bank on getting a tax refund. Raymona Crawford did her taxes at Liberty Tax on 8th and Broadway in downtown Louisville, but when she went to pick up her check, the office was closed for nearly a week without notice.
The lights were out, doors locked, and phone out of service. The last day it was open was Wednesday.
"The sign says closed," said Crawford. "Will return 12 p.m., but it still says that. No one's here."
Crawford returned after noon four of the last five days to pick up her tax refund, but each time the office was dark.
She is waiting on nearly $4,700 to pay off debts and raise her three children. Crawford called the corporate office for Liberty Tax , the IRS, then WAVE 3.
"What else steps can I take in order to get my money?" asked Crawford. "That's all I want is my money."
Another Liberty tax office confirmed he owns a second location at 26th and Broadway. It was closed early Tuesday afternoon too.
The KY Finance's Division of Special Investigations sent an investigator to their office and found the owner, Mitch Dennis, who says he was at a funeral.
WAVE 3 stopped by and found the office "back in business" mid-afternoon Tuesday, but there was never a sign on the door letting customers know and the phone is still disconnected.
Stacey Barnes with Liberty Tax's corporate office said the store in Jeffersonville, IN will be assisting people to get their refunds. Crawford did get her money, but is worried for the other clients. Dennis said he was open for good and would be open until 5 p.m., but Crawford called at 4:30 p.m. and said he turned out the lights.
Dennis' two stores are franchised and are not directly connected with other Liberty Tax stores in Louisville and southern Indiana.