Lynn's Paradise Cafe left a lot of unanswered questions when it abruptly closed its doors on January 11.
LOUISVILLE, KY (WAVE) - Former loyal customers of Louisville's own Lynn's Paradise Café are waiting anxiously on how and when they'll be reimbursed for gift cards purchased before the restaurant suddenly closed last week. WAVE 3 has learned there are different responses to those questions.
The restaurant posted on their Facebook page they would let customers know about options Thursday. Chief Operating Officer Patty Schnatter told the Better Business Bureau was told it would be late Thursday or Friday. Customer Shannon Conder said Schnatter told her it would be two weeks.
A gift card from Lynn's Paradise Café was a Christmas tradition for Conder's family. "It was for my dad and his wife. It's something we do every year for them because they always loved going there."
When Conder learned the restaurant suddenly shut their doors for good, Dad was the first call she made to see if he'd use any of the $80 dollar gift card. He hadn't. "I just want my refund so I can go and get my dad and his wife an actual Christmas gift that they can use."
Louisville Better Business Bureau President Charlie Mattingly says sometimes in these situations, customers don't get anything back. "The honest truth is you can't get blood out of a turnip. If there's not money available for refunds, sometimes people do end up losing money on gift cards unfortunately."
Lynn's is a member of Louisville's BBB and Mattingly doesn't think a lack of money will be in a issue. He said at this point if Lynn's is saying they will have an announcement, customers should wait to see what that is and then follow their instructions.
Customers who paid with a credit card can contact the credit card company immediately. They may be able to reverse the charge.
For those like Conder who paid cash, he recommends contacting the BBB. Especially since Lynn's was a member, the BBB can act as a liaison between the gift card purchaser and company to hopefully get the money back. Mattingly says they have not received any complaints yet. An official with Kentucky Attorney General's office says they have not received any either.