LG&E, KU issue consumer alert - wave3.com-Louisville News, Weather & Sports

LG&E, KU issue consumer alert

Posted: Updated:

LOUISVILLE, KY (WAVE) – Louisville Gas and Electric Company and Kentucky Utilities Company have issued a consumer alert to warn consumers of a recent bill payment scam.

LG&E and KU said the scammers call customers and claim to be a utility employee, then ask for immediate bill payment by credit card or prepaid money card.  If the targeted customer does not cooperate, the caller threatens to disconnect the person's electric.

LG&E and KU have alerted authorities of the scam and said they will never ask for credit card numbers over the phone.

LG&E and KU released the following tips for residential and business customers to stay "SAFE"

  • Secure your personal information: LG&E and KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options:  LG&E and KU offer customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with LG&E and KU if you're suspicious: Customers who receive a suspicious live phone call, an email or letter should call LG&E and KU who will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • Elect to speak to an LG&E and KU representative: As a courtesy, LG&E and KU do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

Both companies advise customers to check with their utility company if they suspect suspicious activity.

Copyright 2013 WAVE News. All rights reserved.