LG&E, KU issue consumer alert - wave3.com-Louisville News, Weather & Sports

LG&E, KU issue consumer alert

LOUISVILLE, KY (WAVE)– Louisville Gas and Electric Company andKentucky Utilities Company have issued a consumer alert to warn consumers of a recentbill payment scam.

LG&E and KU said the scammers call customers and claim tobe a utility employee, then ask for immediate bill payment by credit card orprepaid money card.  If the targetedcustomer does not cooperate, the caller threatens to disconnect the person'selectric.

LG&E and KU havealerted authorities of the scam and said they will never ask for credit cardnumbers over the phone.

LG&Eand KU released the following tips for residential and business customers tostay "SAFE"

  • Secure your personal information: LG&Eand KU will never call and ask for credit or debit card numbers or otherpersonal information.
  • Always remember you have bill payment options: LG&E and KU offer customers a variety of official payment options. Acomplete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check withLG&E and KU if you're suspicious: Customers who receive a suspiciouslive phone call, an email or letter should call LG&E and KU who will alwaysverify official communications. LG&E customers should call 502-589-1444(outside Louisville at 1-800-331-7370); KU customers should call1-800-981-0600.
  • Elect to speak to an LG&E and KU representative: Asa courtesy, LG&E and KU do make computer-generated calls to remindcustomers if their payment is late, and the call includes an option for customersto select if they want to make their payment by phone.

Bothcompanies advise customers to check with their utility company if they suspectsuspicious activity.

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