LOUISVILLE, KY (WAVE) – Monday marked the start of the next phase of the transition of Insight customers to Time Warner.
Last week, customers with telephone service were asked to set up their voicemails. This week, former Insight customers must complete the internet and email registration process to continue having access to online browsing capabilities.
Several customers experienced difficulties with the switchover of telephone service last week. However, Time Warner said the number of customers affected was much smaller than the number of customers who successfully switched over.
Time Warner will issue new email addresses ending in @twc.com, but customers can continue to login to an insight email account @mail.insightbb.com until June 2014. After that, Time Warner addresses with the insightbb.com domain will no longer be supported.
The cable channel lineup isn't scheduled to change, but Time Warner will provide ample notice if future changes occur.
The company previously said there are also no planned changes to rates and billing packages.
Tuesday, September 2 2014 5:12 PM EDT2014-09-02 21:12:05 GMT
The World Food Program says it provided food to a record 4.1 million people inside Syria last month.More >>
Islamic State extremists released a video Tuesday purportedly showing the beheading of a second American journalist, Steven Sotloff, and warning President Barack Obama that as long as U.S. airstrikes against the militant...More >>
Tuesday, April 20 2010 11:21 PM EDT2010-04-21 03:21:00 GMT
31 people are in trouble with the law after a three day prostitution sting in Richmond. Police told NBC12 they targeted specific areas where residents and business owners complained about the illegal activity.More >>