AZ woman claims she could lose home because of bank mistake - wave3.com-Louisville News, Weather & Sports

Glendale woman claims she could lose home because of bank mistake

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Colleen Burns (Source: CBS 5 News) Colleen Burns (Source: CBS 5 News)
GLENDALE, AZ (CBS5) -

A Valley woman is on the verge of losing her home and she's turning to CBS 5 News for help.

The homeowner claims she was approved for a loan modification six months ago, and now, she's facing foreclosure.

Colleen Burns showed CBS 5 News the letter she received in February from Bank of America, approving her loan modification.

"I really thought I was going in the right direction," said Burns. "I took care of business that needed to be taken care of with the bank."

Burns said that she was dealing with some major medical issues, so lowering the monthly mortgage payment on her Glendale home was a big deal.

Then something happened Burns never expected.

A letter arrived, informing Burns that her house was on the verge of foreclosure.

"They just dumped me and put me in a position where I am going to lose this house," said Burns.

Burns told CBS 5 News that B of A transferred her loan to Nationstar Mortgage, but never gave Nationstar the loan modification agreement.

According to Burns, when she contacted Nationstar, she was told her account was delinquent and she now has to pay $6,023.06 in past payments and fees to keep her house.

"I want B of A to tell Nationstar to back off and buy the loan back and get with me and fix it," said Burns. "Unless there is a miracle I am going to lose this house."

CBS 5 news reached out to Bank of America to get the straight story.

A bank spokesperson said that Burns had filed for bankruptcy during the "trial period" and that resulted in her loan modification being declined.

Bank of America sent Burns a letter in May telling her that the loan modification had been denied.

Burns said that when she spoke to a B of A manager, she was told to ignore the letter and her loan modification was still in place.

CBS 5 News has asked B of A to explain why Burns was approved for a loan modification, then declined three months later.

Burns also wants to know why she was told the loan modification was OK.

"The timing of the decline after the permanent modification had been approved and signed by Ms. Burns, as well as Ms. Burns' conversation with her customer relationship manager in the ensuing days are regrettable," said Rick Simon, with Bank of America. "We are reviewing the history and level of service provided, and will determine if we have any options related to reinstating the modification within the investor guidelines."

"We are continuing to review Ms. Burns' situation from all sides with the hope of finding a satisfactory resolution," said Simon.

CBS 5 News then contacted John Hoffmann, the senior vice president of Nationstar Mortgage.

Hoffman issued this statement:

"When the servicing for Colleen Burns' mortgage transferred to Nationstar on July 1, 2013, the loan documentation did not indicate a loan modification was in place. However, based on the information you have provided us, we have reached out to the previous service to confirm whether there was a loan modification finalized before July 1. If there was, we will honor that loan modification. If there was not, we will work with Ms. Burns to begin a new loan modification process and will expedite the review.

"Fortunately, even though the foreclosure process is set to begin later this month, we still have time to find a workable solution to help Ms. Burns. We will do all that we can to help her find a way to stay in her home - just as we have done for the 115,000 other Nationstar customers who have received loan modifications since 2010"

Burns remains hopeful there will be a resolution and she won't be forced out of her home.

"I hope God will intervene," said Burns. "I keep hoping that."

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