New parents spend $3,500 and get no furniture after USA Baby clo - wave3.com-Louisville News, Weather & Sports

New parents spend $3,500, get no furniture after USA Baby closes

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Jason and Jessica Strauss with baby Hudson Jason and Jessica Strauss with baby Hudson
The couple bought a crib, a dresser and other furniture from the USA Baby store on Linn Station Road in Louisville. After four months waiting for the items, the Strauss family learned the store had closed in late October. The couple bought a crib, a dresser and other furniture from the USA Baby store on Linn Station Road in Louisville. After four months waiting for the items, the Strauss family learned the store had closed in late October.
USA Baby was still running its Groupon deal as of midday Tuesday and 100 people had purchased it, the Groupon website indicated. USA Baby was still running its Groupon deal as of midday Tuesday and 100 people had purchased it, the Groupon website indicated.
Customers who didn't get their merchandise should dispute the charge with their credit card companies, Burden said. Customers who didn't get their merchandise should dispute the charge with their credit card companies, Burden said.

LOUISVILLE, KY (WAVE) – A southern Indiana couple paid more than $3,500 for baby furniture that never arrived, two of many parents facing the same problem after a Louisville store suddenly closed.

"I was very upset," said Jessica Strauss of Paoli, Indiana. "Obviously, I wanted to have the nursery done and have it all decorated. I didn't get to do any of that."

Strauss gave birth Oct. 12 to a baby boy, Hudson, who is now sleeping in a makeshift nursery that Jessica and husband Jason's parents helped to create.

[PREVIOUS STORY: USA Baby closes, customers say they're still owed furniture]

The couple bought a crib, a dresser and other furniture from the USA Baby store on Linn Station Road in Louisville. After four months waiting for the items, the Strauss family learned the store had closed in late October.

"Next thing we know, we're sitting here without our furniture – and our money's gone, too," Jason Strauss said.

The couple paid by check and both parents had lost hope that they'd see their money again.

No one answered the door at the Georgetown, Indiana, home of USA Baby store owner Lisa Burden late Tuesday night. Earlier in the day, Burden emailed a statement to WAVE 3 News.

"Unfortunately, we have had to close the store due to poor sales," Burden wrote. "We are heart-broken about having to close the store and have tried everything we could to keep it running."

Customers who didn't get their merchandise should dispute the charge with their credit card companies, Burden said.

But delivery times for the furniture make it unlikely that all customers will get refunded.

USA Baby was still running its Groupon deal as of midday Tuesday and 100 people had purchased it, the Groupon website indicated.

"We're working to confirm the merchant's status, but if they've closed for good, anyone who has yet to redeem their voucher can contact us…for a full refund," Nick Halliwell, a Groupon spokesman, said in an emailed statement.

The Kentucky Attorney General's Office confirmed it was investigating the company because of customer complaints.

Jason and Jessica Strauss said their baby son's nursery has been more stressful than they had imagined.

"It's not our fault that this happened," Jason Strauss said. "If anything, we were the ones trying to help by purchasing (from a local store). I hope they see that and can make it right for us."

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