Robocall bank scam targets 502 area code - wave3.com-Louisville News, Weather & Sports

Robocall bank scam targets 502 area code

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The Better Business Bureau has issued a warning about a Robocall scam that appears to be targeting the 502 area code. The Better Business Bureau has issued a warning about a Robocall scam that appears to be targeting the 502 area code.
The BBB says these calls are not coming from Stock Yards Bank. The BBB says these calls are not coming from Stock Yards Bank.
Christian Potter Christian Potter
Reanna Smith-Hamblin with the BBB talking to WAVE 3 News Reporter Katie Bauer. Reanna Smith-Hamblin with the BBB talking to WAVE 3 News Reporter Katie Bauer.

LOUISVILLE, KY (WAVE) - The Better Business Bureau has issued a warning about a Robocall scam that appears to be targeting the 502 area code.

The BBB has received several complaints from customers who claim they received phone calls from an automatic dialer that said there was an issue with their Stock Yards Bank debit card. Calls from customers explaining a similar scam involving the word Mastercard or saying "credit card company" have also been reported to the BBB.

The BBB says these calls are not coming from Stock Yards Bank.

Christian Potter was one of many people in Kentuckiana to get a call over the weekend that just didn't seem right.

"It was a computer generated voice and it said that it was Stock Yards Bank calling and that they had information about my credit card and that I can press one to be connected to their security department," said Potter. 

Potter doesn't even have a Stock Yards Bank account, but he received two calls. One Sunday night, the other Monday afternoon.

"The first time it said that it was a call from Texas a 817 area code, but the last two digits were not shown which was very strange, said Potter. "I've never seen that on a phone and the second time it said no caller id."

Stock Yards Bank warned customers on their website. The bank stressed this was not a breach of security.

"They are in no way associated with the problem," said Reanna Smith-Hamblin with the BBB. 

Smith-Hamblin took dozens of calls on Monday reporting the scam.

"Consumers are being targeted in the 502 area code," said Smith-Hamblin. "They are calling home numbers, cell phone numbers any time of the day."

The BBB doesn't know of anyone who's lost money through this and there may even be a glitch.

"Most of the consumers have hung up the phone or when they are asked to dial one, it actually hangs up on them so that's really good news. It's kind of like a scam gone stupid in a way. Let's hope that it stays that way," said Smith-Hamblin. 

BBB advises consumers:

  • Your bank will have your personal information on file. They will not contact you and ask for your personal information.
  • Never give your personal information to someone who calls you and asks for it.
  • If someone calls asking for personal information, hang up the phone then call the real company directly.
  • Closely monitor your bank and credit card statements on a regular basis.

If you received one of these calls and gave any of your personal information call the number on the back of your debit card immediately.

For more consumer tips, click here.

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