Local company picks up mess left by national brand - wave3.com-Louisville News, Weather & Sports

Local company picks up mess left by national brand

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The Champion Waterproofing crew working to fix the issue. The Champion Waterproofing crew working to fix the issue.
The basement was leaking even though she paid Olshan Foundation Repair more than $7,000 to waterproof it. The basement was leaking even though she paid Olshan Foundation Repair more than $7,000 to waterproof it.
Tyfiani Chandler Tyfiani Chandler
Tim Raque Tim Raque

LOUISVILLE, KY (WAVE) - When is a lifetime warranty, not really forever? One Louisville woman found the answer out the hard way. Now, a local company is stepping in to clean up the mess left behind by a national brand.

Champion Waterproofing came to Tyfiani Chandler's house to do a job Olshan Foundation Repair said they could not, and the help came not a moment too soon.

[PREVIOUS STORY: Closed company refuses to honor lifetime warranty]

Her basement was leaking even though she paid Olshan Foundation Repair more than $7,000 to waterproof it.

The work, done in 2004, came with a lifetime warranty.

When Chandler called the 1-800 number on the website to get Olshan to fix the new leaks the number was disconnected.

Olshan OKI, which served customers in Ohio, Kentucky and Indiana, was out of business.

An Olshan spokesperson in Texas said since each location is incorporated as an individual company within that state and not a franchise of the national brand, Chandler's warranty was only good in Kentucky. Meaning none of the other Olshan locations around the country would honor it.

Chandler was out of luck and on her own until Champion Waterproofing saw our story.

"We've got a lot from the Kentuckiana community and we love to give back to the community as well. It's the community that keeps us alive," said Tim Raque, the vice president of Champion Waterproofing.

Raque brought out a crew to dig in and see what was going on.

Not only did Champion Waterproofing fix the leaks, they backed up the work with their own local, lifetime warranty.

"They're not going anywhere. They're here for the long haul," Chandler said.

A commitment Chandler now knows, isn't always as good as the paper it's written on.

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