Local company picks up mess left by national brand
The Champion Waterproofing crew working to fix the issue.
The basement was leaking even though she paid Olshan Foundation Repair more than $7,000 to waterproof it.
LOUISVILLE, KY (WAVE) -
When is a
lifetime warranty, not really forever? One Louisville woman found the answer out
the hard way. Now, a local company is stepping in to clean up the mess left behind
by a national brand.
Champion Waterproofing came to
Tyfiani Chandler's house to do a job Olshan Foundation Repair said they could
not, and the help came not a moment too soon.
Her basement was leaking even
though she paid Olshan Foundation Repair more than $7,000 to waterproof it.
The work, done in 2004, came with a
When Chandler called the 1-800
number on the website to get Olshan to fix the new leaks the number was
Olshan OKI, which served customers
in Ohio, Kentucky and Indiana, was out of business.
An Olshan spokesperson in Texas said
since each location is incorporated as an individual company within that state
and not a franchise of the national brand, Chandler's warranty was only good in
Kentucky. Meaning none of the other Olshan locations around the country would
Chandler was out of luck and on
her own until Champion Waterproofing saw our story.
"We've got a lot from the Kentuckiana
community and we love to give back to the community as well. It's the community
that keeps us alive," said Tim Raque, the vice president of Champion
Raque brought out a crew to dig in
and see what was going on.
Not only did Champion Waterproofing
fix the leaks, they backed up the work with their own local, lifetime warranty.
"They're not going anywhere.
They're here for the long haul," Chandler said.
A commitment Chandler now knows,
isn't always as good as the paper it's written on.