WAVE 3 News Editorial - July 14, 2016: Metro United Way 2-1-1 - wave3.com-Louisville News, Weather & Sports

WAVE 3 News Editorial - July 14, 2016: Metro United Way 2-1-1

Operators at the Metro United Way 211 call center. (Source: WAVE 3 News Archives) Operators at the Metro United Way 211 call center. (Source: WAVE 3 News Archives)
(Source: WAVE 3 News Archives) (Source: WAVE 3 News Archives)

LOUISVILLE, KY (WAVE) - Louisville Collegiate School celebrates a 100th anniversary this year. St. Stephen Church in Louisville celebrates a 90th anniversary this year. Southeast Christian Church prepares to celebrate a 55th anniversary next year. 

All three of those institutions in our region have positively impacted thousands of people.

Another anniversary being marked this year is equally impactful - the 10th anniversary Metro United Way 2-1-1, the call that provides answers for human service needs, saving time and frustration.

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Last year, more than 100,000 inquiries were made to 2-1-1. Answers came within 12 minutes on average, providing assistance for folks experiencing some bumps in their road. There were 8,000 difference types of requests.  

In the relatively short life of 2-1-1, well over a half a million calls have been made. Later this year, you will be able to text 2-1-1 to get answers, and our Metro United Way is one of the few in the country that already utilizes a mobile app for 2-1-1.

Merging with the Center for Women and Families helped save $65,000 in call center expenses this year and will help save more than $100,000 next year.

Hats off to all involved in making this United Way resource a huge asset for our region, eliminating the need to navigate a maze of agencies.

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