When all is said and done, the only thing that really matters is whether our customers have found that the work that we do to meets—and exceeds—their expectations and their unsolicited letters are a pretty good testament to the way we conduct our business.
Production Heating and Cooling serves a large part of the Midwest and that doesn’t mean that we just install central heating and air-conditioning equipment to a lot of people. It means that we provide solid, reliable service to everyone that buys from us. No matter where they are.
“This is just to let you know that I am very satisfied with the installation and performance of my new Carrier furnace and air-conditioner. The installation was done at a very difficult time for me as my husband was in critical condition in the hospital. They were very prompt, efficient and courteous. The job was done in one day as promised. Thank you so much.”
-Linda C., Louisville
“Thank you so very much for your genuine care and concern for my husband and me during our furnace not working this past Friday. I was touched by your empathy toward us and our situation. Your timely call to Nick was greatly appreciated. Nick arrived at our condo very quickly and made the necessary repair in a very professional and efficient manner.”
-Joyce H., Indiana
“Thank you so much for your time and professional helping hand. JoAnne will also have them come out for a second opinion thanks to you. You’re a very special person and I appreciate your help.”
-Denise G., Louisville
“As I expressed to you over the phone, the system you designed is really doing the job! Joy says she hasn’t ever been so comfortable in this house. The installers were professional in every way—a pleasure to have in our home. In 35+ years we have never had anything but good experiences with Production. We look forward to many more years of association.”
-Joe S., Louisville
“I just wanted to write a note to thank you so very much for your professionalism as you do your job so expertly and with such courtesy and kindness. Your words of encouragement meant more than I can say during this very difficult time for me—you were like an angel sent from God today.”
-Pam L., Indiana
“Thanks for your patience and, most of all, for making the job perfect. The crew that rebuilt the ductwork are truly sheet metal mechanics. No vibration, rattling, leaks or otherwise. Would be glad to recommend Production to anyone.”
-Michael D., Louisville