LOUISVILLE, KY (WAVE) - On Tuesday, Attorney General Andy Beshear announced his office has entered into a settlement with Bryant Heating and Cooling Co. Inc., to resolve alleged violations of the Kentucky Consumer Protection Act.
In an assurance of voluntary compliance filed in Franklin Circuit Court on Tuesday, Bryant agreed to provide more than 7,100 customers with an extended one-year warranty on their HVAC units. Under the terms of the agreement, Bryant will provide consumers who purchased furnaces, air conditioners, air handlers and heat pumps between Jan. 1, 2014, and June 22, 2017, a one-year warranty extension on ancillary parts and labor.
In addition, Bryant has also agreed to maintain the appropriate state licenses for all their HVAC installers and technicians, and provide customers with a detailed, written contract prior to work commencing.
Bryant customers receiving the extended warranty should expect a letter from the Attorney General's office and warranty information from Bryant in the next 30 days. Eligible customers do not need to do anything further to be included in the warranty extension.
Beshear announced that the agreement was reached after an investigation into the company's business practices, after complaints were made to the Attorney General and the Better Business Bureau of Kentucky.
"While these allegations are serious, I want to commend Bryant for taking responsibility and working with my office to come to a good resolution," said Beshear. "My office will continue to work with Bryant to ensure the agreement is carried out in the best interest of Kentucky customers."
In settling the allegations, the Office of the Attorney General also secured more than $500,000 for the General Fund of the Commonwealth of Kentucky.
Bryant is headquartered in the 4500 block of Bishop Lane in Louisville, with other offices in Lexington, Northern Kentucky and Evansville, Indiana. The company also agreed to strengthen future customer protections and pay a penalty.
Anyone with a complaint regarding any business is encouraged to file a consumer complaint with the Office of the Attorney General here.