Sunoco Customers Temporarily Over-Charged For Fuel - wave3.com-Louisville News, Weather & Sports

Sunoco Customers Temporarily Over-Charged For Fuel

By Justin Wilfon

(SEYMOUR, Ind.) -- We're all suffering through the high gas prices, but imagine being charged for gas you didn't even get. That's what happened to one southern Indiana man recently, along with countless Sunoco customers. WAVE 3's Justin Wilfon investigates.

Richard Goad checks his online bank statements often. "I usually always do it at least once a day," he said.

The statements usually add up, but when he checked one this week, it did not.

"I motioned for my wife to come over," Goad recalled. "I said, 'Lisa, do you have any idea what this is?'"

The answer was hard to believe.

The two gallons of fuel Goad pumped a Seymour Sunoco station earlier that day, showed up on his bank statement as a $100 purchase.

"Fifty dollars a gallon is kind of high!" Goad said.

Andrea Myers, vice president of Kocolene Marketing, the company that owns the Seymour Sunoco's, and others across the region, says it was a corporate-wide problem, affecting customers across the country.

"After we got a few calls, we realized something was wrong," Myers said.

The problem revolved around the limit Sunoco imposes for at-the-pump purchases.

Because of the soaring gas prices, the previous purchase limit of $75 was not enough for some customers.

The company decided to raise it to $100 earlier this week, but that led to the glitch.

"What happened was this wasn't just a credit limit," Myers said. "It ended up charging the actual credit card," said Myers.

Myers says the problem was corrected in just over 24 hours.

Goad and the rest of the customers had the charges removed from their cards, most within hours of gassing up.

But for awhile at least, many of them had $100 missing from their accounts, without even knowing it.

Online Reporter: Maureen Kyle

Online Producer: Michael Dever

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