SOME FSCAP SUGGESTIONS
The Funeral Service Consumer Assistance Program (FSCAP) works with families each week-day in helping resolve problems and complaints concerning funeral homes. FSCAP also offers suggestions on how to begin the process of reviewing various types of funeral arrangements and contracts.
Though not a legal entity or a funeral home or preneed contract “rating” service, FSCAP uses its experience with other families in helping you discover for yourself what’s best for you. The assistance and additional resources we suggest you use are intended to make you become a more informed shopper of funeral-related services and merchandise.
Most problems arise through misunderstandings, inability to listen or take notes due to emotional stress, questions not asked, answers not heard or understood, or important consumer obligations not stressed by the seller.
Some of the most important questions to ask were listed earlier on this page; however, FSCAP suggests you make a list of your own questions before you sit down with a sales counselor and prior to making any decisions.
In addition, picture yourself, pencil in hand, asking these important questions of the sales counselor:
"More than half the states now require a license or permit to sell these contracts. Does this state? If so, what is your license number?"
"I understand that virtually all states have a controlling agency that regulates the sale of these contracts. What is the name, address and phone of the one in this state?"
"I'm going to listen to your presentation, but just because I'm quiet doesn't mean I understand it all! Can you stop every five minutes to see whether I understand all you've just said, and give me time for questions?"
"Could you explain the difference between the standard professional services fee and other services listed farther down in the contract? What is the reason for the two types of charges?
“What if we need the services of two funeral homes, one in this state, and one out-of-state? Why is there a need for two separate bills?"
"If we change our minds after we sign, what is our time limit to cancel? What if we choose to cancel well after the time limit has expired?"
"We've gone over a great deal of information today, mostly about the funeral. Is there any other vital information I need to know about possible charges, documents I'll need, the cemetery purchase, grave site charges or ground/air transportation? Have I asked every question? If I haven't, have you volunteered all the information you need to ensure satisfaction for me and my family?"