LIHEAP begins crisis phase of utility assistance

LIHEAP begins crisis phase of utility assistance
The Low Income Home Energy Assistance Program will run until March 29 or until the available funds run out. (Source: WAVE 3 News)

LOUISVILLE, KY (WAVE) - The program that helps low income Louisville residents facing disconnection of their utilities because of overdue utility bills is now up and running.

To apply for assistance from the Low Income Home Energy Assistance Program, or LIHEAP, you must be a Jefferson County resident and make an appointment by calling the LIHEAP automated appointment system at 502-991-8391. The system is available 24 hours a day, seven days a week. Appointments can also be made online at by clicking here.

To qualify, residents with a household income at or below 130 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $2,720.00).

Applicants must also meet one of the following eligibility requirements:

  • Disconnect notice from utility service provider
  • Current bill with a past due amount
  • Eviction notice if utilities are included in the rent
  • Bulk fuel is within four days of running out
  • Pre-paid electric services that are within 10 days of running out.

Applicants must provide the following documents:

  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, or other proof of $0 income). Note: Zero Income forms are available at the LIHEAP offices or at 701 W. Ormsby Ave., Suite 201.
  • Social Security card(s) or (official documentation with Social Security Numbers) or Permanent Residence card (Green Card) for each member of the household; and
  • Disconnect notice or a current bill with a past due amount; or
  • Eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice; or
  • Statement from utility company that shows 10 days or less of service if participating in pre-paid electric service.

If you can’t apply in person you can send an authorized representative. That person must have a signed, written, note from the applicant which includes the applicant’s name, address, phone number, Social Security Number, and the name of the designated representative. The authorized representative must also present and photo ID to verify they are the person designated in the note. Residents who are homebound and who are unable to send a representative may call 502-780-7937.

LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below.

  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Newburg Community Center/East, 4810 Exeter Ave, 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

The LIHEAP crisis phase will run until March 29 or until the available funds run out. If you need more information, contact Metro311 by dialing 311 or 574-5000. Information is also available from Metro United Way’s 2-1-1 referral service.

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