LMPD launches survey tool to address community concerns

LOUISVILLE, Ky. (WAVE) - The Louisville Metro Police Department is announcing a new public survey tool to help address public concerns and trust in the department.

The new service is called Blockwise, and is used by multiple police departments across the country to help measure resident satisfaction in feelings of safety and trust in police.

LMPD partnered with Zencity, a global technology company specializing in community engagement, to create the survey tool which will be showcased through news websites, social media platforms and more.

Maurice Classen, Chief Operating Officer with Zencity, said LMPD is one of the first police departments in the region to partner with the company.

“LMPD will be joining over 300 city, county and state agencies across the globe in partnering with Zencity to help build trust and community success in communities that governments serve,” Classen said.

Police said the data collected will help the department understand local safety issues and enhance responsiveness to community priorities.

“Community safety is about a partnership between the department and the community,” LMPD Deputy Chief Paul Humphrey said. “It is not one-sided. Therefore we need to create as many opportunities as we can for the community to participate in deciding and developing strategies for how we police those communities and keep them safe.”

The service begins on April 7 and will gather responses from residents in multiple languages, including Endlish, Spanish, Arabic, Swahili and Kinyarwanda.