Troubleshooter

Troubles expand for local general contractor following Troubleshooter investigation

A Louisville couple said they've lost thousands of dollars and they have nowhere to turn after finding themselves in the middle of a home improvement nightmare.

  Busted but not broken; alleged heroin house appears undaunted

  Locked Down: Inside the prison where inmates set each other on fire and gangs have more power than guards

Contractor in Troubleshooter Investigation stands by his work

  General contractor under fire again 15 years after WAVE 3 News story

  Measure of Hate documentary explores the undercounting of crimes in America

  City not even part of the way toward solving illegal halfway house crisis

Continued Coverage

  Watching Your Wallet: Decade-by-decade, experts help you save for retirement

  ’Unmanageable and unsustainable’: CPS crisis in Jefferson County investigated

  Fake Filters? Companies falsely claim to have prestigious water safety certification

  Adult dancers, angry neighbors and a Louisville bar fighting to stay open

  Fleeing the force: Experienced LMPD officers leaving for other departments

  Untested Waters: Feds take small steps toward inspecting more seafood

  Cured or injured? Questions arise about Louisville church’s holy water ritual

People come from all over North America to a church on Goldsmith Lane to be healed by holy water.

Watching Your Wallet: Experts say to shop around for the best deals on car insurance and cell phone plans

A NerdWallet financial expert offers tips on saving money on car insurance and cell phone bills: Watch this and don't pay for what you don't need.

  Aggressive policing vs. aggressive criminals: Who’s winning?

When it comes to crime, no corner in Louisville stood out like Fourth Street and Winkler Avenue.

  A new smoking gun: Smoke in the OR

Surgical smoke plumes are affecting hundreds of thousands of surgeons, operating room (OR) staff and the patients for which they care.

  Stacks of failed tires: who’s to blame?

  Troubleshooter Exclusive: Walking with the Interrupters

Watching Your Wallet: Spring housing market secrets revealed

  DNA Detectives: Scientists combining forensics with genealogy break ‘unsolvable’ cases

  Failed and Forgotten

  A trifecta of failures puts kids at risk

  Digital rollbacks: Millions of cars have false mileage on odometers

Carfax experts say there are potentially more than one million cars on the roads with false odometer readings - meaning their mileage has been rolled back to make the vehicles look like they have less wear and tear.

  Local rapper killed in overnight Market Street shooting

Family and friends identified the shooting victim as Chuck Taylord, a local rapper.

  Hearing for man accused in Kentucky soldier’s death is once again delayed

One Kentucky mom is furious the alleged terrorist accused of plotting the attack that killed her son may cut a deal with prosecutors and avoid trial.

Watching Your Wallet: Experts give advice on reining in your tax refund

Rather than taking a tax refund check and splurging on a quick shopping spree, NerdWallet advises people make smart spending – or saving - plans.

  Undercounting hate: FBI will not report its hate crime numbers again this year as required by law

The Uniform Crime Reporting Act of 1988 requires federal law enforcement agencies to submit information about their cases to a federal database maintained by the FBI; however, those agencies are currently not submitting data, including information about hate crimes.

  Louisville attorney at other end of law following claims of misusing funds

Imagine the person who's supposed to be fighting on your behalf is fighting for himnself instead. That’s what more than a dozen people say happened to them, and they are pointing the finger at a local attorney through a number of lawsuits.

  Wreckless abandon? Louisville streets littered with junk cars

It happens, on average, 13 times a day. Somebody calls Metro Call to complain about an abandoned car that’s been sitting for weeks or months.

  Watching Your Wallet: Thousands of consumer complaints hidden in federal watchdog database

The Consumer Financial Protection Bureau provides information about financial institutions, including complaints. But NerdWallet and InvestigateTV have found examples of complaints that don't show up in the database.

  New lawsuits filed against State Farm alleging ‘bonuses’

The claims include faked signatures on forms meant to protect people if hit by an uninsured driver.

  Troubleshooter: A look into the record of a former Interrupter now accused of rape

As part of the Cure Violence model, Interrupters do often have criminal records. But group leaders believe the Interrupters’ records are what help them do their job.

  Troubleshooter Exclusive: Rape suspect was a city-paid violence ‘Interrupter’

A man considered armed and dangerous by LMPD was arrested for allegedly strangling and raping a woman.The WAVE 3 News Troubleshooters have now exposed an entire different part to that story.

  Troubled officer de-certification bill moves to Senate for next vote

This week, Frankfort made a move to make it easier to kick out the few bad apples by making it easier to take their officer certifications away.

  Officials: Emergency exit jammed shut during deadly shooting at Olive Garden

Witnesses told WAVE 3 News the scene inside the Olive Garden at the time of a deadly shooting Saturday was chaotic.

  Crack kits still being sold despite law change

Last April, a WAVE 3 News Troubleshooter crew went around Louisville undercover with a hidden camera and walked out of stores nine times with crack cocaine smoking kits.

  Watching Your Wallet: Experts explain the new tax code in simple terms

With sweeping tax code changes affecting this year's filings, experts from NerdWallet help explain how the changes will work for different people.

  24 hours in the life of the homeless: ‘They don’t know the power they’ve got in their lives’

Being homeless can be boring. And frightening.

LMPD Chief calls proposed cuts ‘worst-case scenario’ in email to officers

The Louisville Police Chief warned officers of significant cuts that may have to be made to the department Thursday afternoon in an email obtained by WAVE 3 News Troubleshooters.

  OIG whistleblower still trying to make noise more than 2 years later

Two and a half years after trying to blow a whistle, former OIG surveyor Tony Cisney may not have a whistle to blow.

  Untested water: 99.9 percent of foreign fish goes without testing for unsafe drugs

According to government reports, there is evidence that the main oversight agency for seafood, the Food and Drug Administration, has failed to meet new mandates to increase inspections at foreign food facilities.

  Calculating hate: Federally mandated count leaves out untold number of crimes in America

Serious hate crimes from murders to attempted bombings do not show up in federal hate crime data, according to analysis by InvestigateTV.

Punishing hate: Paper tiger laws serve up little to no penalties for attackers

Prosecutors say some state hate crime laws are so weak they "aren't worth the paper they're printed on."

  Multiple sex offenders found on Facebook despite ban

Under Facebook's policies, convicted sex offenders are not allowed on the site; however, InvestigateTV identified multiple offenders who appeared to have recently active profiles.

Watching Your Wallet: How much could you earn if you invested your coffee money?

Financial experts from NerdWallet say saving and investing as little as $20 a week can amount to $170,000 in retirement money.

  Home is where the heart is, for missing foster kids, too

There were 121 foster children statewide listed as AWOL in November. Forty-nine of them, almost half the statewide total, were listed as AWOL in just one county: Jefferson.

  Watching Your Wallet: Strengthen your financial fitness before 2019

While many people think about health and wellness resolutions for the new year, financial experts recommend thinking about money goals too.

  Ex-UofL coach, State Farm agent heard using racial slur on phone call about lawsuit

Imagine you get in a car crash, and find out you don’t have the kind of insurance you need. What’s more, the company claims you knew that all along.

  Nuclear fallout: $15.5 billion in compensation and counting

Thousands of nuclear weapons workers are seeking compensation from a federal program that has ballooned far past initial projections - and some say they're being denied based on incorrect information.

Watching Your Wallet: Company offering to help lower student debt under investigation

A company offering to help people reduce their student loan debt is now under investigation. One St. Louis woman says her debt actually increased after trying to work with the company.

  Mice. Mold. Messes.

Hundreds of Americans live in deplorable rental properties and their landlord is the federal government. The properties need $50 billion in repairs. Uncle Sam now is hoping that private investors will save public housing.

  Watching Your Wallet: Will Social Security be there when you retire?

Research shows many Americans are concerned with whether Social Security will be available when they retire, but many aren’t saving. NerdWallet experts help explain the realities of Social Security and what you can do.

  Teenage girls accuse local musician of naked massages, forcible kissing

Multiple accusations against Turley Richards involve inappropriate touching, forcible kissing and naked massages with students during singing lessons.

You’re in a political ad. (But you don’t know who’s behind it)

Political organizations with shadowy origins are spending millions on Facebook ads, and some people featured in the ads don't know who the groups are either.

  Long distance travel not a pain in Corydon

Patients from outside WAVE Country are traveling to Corydon to visit a pain clinic. John Boel investigates to see if these trips are on the taxpayer's dime.

  Watching Your Wallet: Travel More, Spend Less

Brad Barrett took $4,000 Disney trip for a family of four for only $150. Seriously.

Officer accused in LMPD Youth Explorer sex abuse scandal appears in court

A plea deal is in the works for a former Louisville Metro Police Department officer accused of sexually abusing members of the LMPD Youth Explorer Program.

  Exclusive: Back in prison, inmate says jailers threatened his life at gunpoint before he escaped

An inmate who escaped from prison in 2016 said Tuesday that he had no choice but to do it because he was fearful for his life.

  Despite troubled past, federal probe, city employee still getting paid

A city employee with a badge and the power to write you up is accused of stealing thousands of dollars and entering a resident’s home by lying about a warrant.

  Watching Your Wallet: Budget now for holiday spending

Planning travel and shopping months in advance can pay off in the long run, financial experts say.

Lawsuit: Millions of dollars missing from Louisville police credit union

The list of potential victims of an alleged multi-million-dollar banking scheme has grown to nearly 20, WAVE 3 News has learned.

  Commonwealth Attorney’s Office removed from case involving former Louisville homicide detective

For the second time, a case involving an embattled former homicide detective Mark Handy, has been removed from the hands of the state’s prosecutor’s office and the Commonwealth’s Attorney, Tom Wine.

  Records show pattern of elevator problems at senior public housing complex

A week after WAVE 3 News reported on a woman who was inside an elevator when it fell several floors, we can confirm several other people have been previously stuck in the elevator, too, also requiring rescue.

Mark Handy: Troubled former Louisville detective indicted

A former Louisville homicide detective at the center of four overturned murder convictions has been indicted on one count of perjury and one count of tampering with evidence.

  Report: Customers are overpaying on a quarter of all prescriptions

A new study shows patients are overpaying on prescriptions sometimes because they are using insurance, rather than paying the cash price.

  Where do the syringes from needle exchanges go? Not far in some cases

The VOA says this 40215 zip code has the most of overdose deaths: 20 so far this year with 252 EMS runs on overdose cases.

Mark Handy: Second special prosecutor could be assigned to investigate former detective

Another special prosecutor may be assigned to investigate a former Louisville detective at the center of four overturned convictions.

Stores selling crack kits could lose liquor license

An undercover investigation by WAVE 3 News' John Boel on the sale of crack kits by local convenience stores revealed how easy it is to buy them. Now, Metro Council is taking action.

Exchange of allegations: A WAVE 3 News investigation

What happens when a mobile needle exchange sets up near a school and a playground? John Boel went undercover to find out.

  Audit reveals problems in Section 8 housing in Louisville

Nearly 10,000 struggling families living in Louisville depend on the city’s Section 8 voucher program to afford a safe home.

  Big Pharma was supposed to self-police fentanyl prescriptions. It failed. Patients died.

Internal documents show lax enforcement, missed opportunities by the federal government.

Activists protest Taylor Co. attorney’s animal cruelty deal

On Friday, dozens of people protested in front of Lisa Nally-Martin’s office, the prosecutor who struck the deal to dismiss 82 animal cruelty charges against a man running for Taylor County Judge Executive.

  You can help uncover political ad targeting on Facebook

Use the Facebook Political Ad Collector to help categorize ads and understand why they are targeting you.

  Lost in foster care: Problems persist

State data shows there are currently 128 foster children in Kentucky listed as AWOL, with 58 of them in Jefferson County.

Three LMPD officers involved in Explorer case still on the job

Several officers named in the LMPD Explorer case are still getting paid.

  KYCIR: KY State Fair Board CEO paid for months after resignation

The Kentucky Center for Investigative Reporting discovered the Kentucky State Fair Board CEO and President was paid for several months after he resigned.