Customer unhappy with extended warranty; former owners of company indicted

LOUISVILLE (WAVE) - If you've purchased an extended warranty for your car from Dealer Services or U.S. Fidelis you may have already had problems in utilizing that warranty. The company filed for bankruptcy last year and now the two former owners have been indicted in St. Louis on numerous charges including theft and unlawful merchandising practices.

Kenyetta Hemler thought the offer to extend her car warranty was a good one, but about a year-and-a-half later, when she went to use the warranty for engine repairs, she wasn't happy.

"No luck, I didn't have any luck, they gave me the runaround," Hemler said.

It turns out Kenyetta wasn't the only person having trouble with "Dealer Services," also known as "U.S. Fidelis." Reanna Smith-Hamblin with Louisville's Better Business Bureau says they've received close to a dozen complaints in Louisville alone.

"Several people were indicted with the company because of the way they do business."

The two former owners of U.S. Fidelis, brothers Darain and Cory Atkinson, were indicted in Missouri on June 15th. Missouri Attorney General, Chris Koster, announced a fourteen count indictment against Darain and a thirteen count indictment against his brother Cory.  Charges included theft, unlawful merchandising practices and insurance fraud.

According to the Associated Press, U.S. Fidelis folded in 2009 following a string of consumer fraud allegations. The company filed for bankruptcy in March of 2010.

The Atkinson brothers have been in trouble with the law before. Darain was convicted in 1986 in Kansas for theft, forgery and burglary. And in 1987 for manufacturing counterfeit money. Cory Atkinson has a 1997 conviction for felony criminal trespass in Colorado. On these latest indictments, Darain faces up to life in prison and his brother Cory is looking at up to 15 years behind bars.

If you have purchased an extended warranty for your vehicle through either Dealer Services or U.S. Fidelis, you can call the Better Business Bureau or the Missouri Attorney General's office to find out the latest in the case and to see if you may be able to get any of your money back.

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