More than 1,000 patient statements sent to wrong address

Published: Jul. 24, 2013 at 9:10 PM EDT|Updated: Jul. 31, 2013 at 9:15 PM EDT
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JEFFERSONVILLE, IN (WAVE) – More than 1,000 medical billing statements were sent to the wrong address due to a processing error, according to Clark Memorial Hospital.

Wednesday the hospital released a statement saying on July 16 Mail Louisville, Inc., a company that processes and mails billing statements for the hospital, placed the wrong name and address on 1,093 billing statements.

According to Clark Memorial the statements did not include detailed clinical information, such as diagnosis, social security number, date of birth or insurance account numbers. However, the statements did include each patient's name, date of service, general category of service, a randomly assigned hospital account number, amount charged, amount paid by the patient's insurance company and the amount remaining due on the account.

Clark Memorial took immediate action by opening an investigation and contacting Mail Louisville Inc. to ensure the company was aware of the problem. The hospital said Mail Louisville Inc. has assured the hospital the cause of the error was identified and corrected.

Patients who were affected by the breach will be notified by mail.

Clark Memorial established a call center to respond to any questions patients may have. To contact the center call toll free at 1-888-258-8943 or 1-812-283-2389.

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