UPS drivers in U-Haul trucks lead to 911 calls

Published: Dec. 11, 2015 at 3:30 AM EST|Updated: Dec. 18, 2015 at 4:01 AM EST
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UPS drivers in U-Haul trucks have led to some 911 calls in Shelby County. (Source: WAVE 3 News)
UPS drivers in U-Haul trucks have led to some 911 calls in Shelby County. (Source: WAVE 3 News)

SHELBYVILLE, KY (WAVE) - The phrase "If you see something, say something" has been pushed by law enforcement recently, but it's causing a bit of an issue for some UPS drivers in Shelby County.

"We got notified by some residents that they were concerned," Major Jason Rice of the Shelby County Sheriff's Office said.

He said he supports residents to stay vigilant.

"Look at your surroundings," Rice said. "If it looks suspicious, call us, let us check it out."

This past week, he said the department got several 911 calls from residents about UPS drivers.

"They were seeing people in UPS uniforms driving U-Haul trucks, and I guess this was maybe the first time the residents had noticed that," Rice said.

This past week was Tylene Garrett's first time seeing it too.

"I was kind of surprised when I saw a U-Haul truck pull in," Garrett said. "The UPS driver got out, he had my package, he had his clipboard like usual."

Garrett said she didn't have an issue but Rice said some people in the area acted differently, eventually leading UPS to call out of concern for their drivers' own safety.

"Some of the residents had kind of questioned some of the drivers on the route, 'What are you doing here? Are you really with UPS? Do you have any identification?'" Rice said.

"I had no idea that there was a problem and people were upset about them using U-Haul trucks," Garrett said.

UPS says while it may be new to some people, it rents U-Haul and other trucks nationwide during the holidays.

"This is our busy time of year," Mike Mangeot, a UPS spokesman, said. "UPS commonly uses U-Haul trucks this time of year due to the extra packages we're delivering for our customers."

The Shelby County Sheriff's Office posted about the issue on its Facebook page, and UPS gave a driver his truck back to help ease fears.

"If someone shows up at your door with a UPS uniform and a DIAD computer, you can rest assured that that's going to be a UPS driver," Mangeot said.

Garrett has her own solution.

"I'm looking forward to when drones will deliver my packages to me and then I don't have to worry about what kind of truck it's in," she said.

UPS said if customers are concerned about drivers in U-Haul trucks, they can sign up for delivery alerts and pick how, and where, they'd like packages delivered.

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