LOUISVILLE, KY (WAVE) - It was not the Memorial Day one Louisville family was expecting. Four people were taken to hospitals after the ceiling came crashing down in their apartment in the Shawnee neighborhood.
Emergency crews were dispatched to the Shawnee Crossing Apartments in the 600 block of South 44th Street about 9:30 a.m. on Monday.
Timothy Jackson said he was cutting his hair at his mother's home when the incident happened.
"I'm cutting my hair and you just hear this loud sound like a tornado coming through," Jackson said.
Timothy's mother Angela Jackson was worried about family members who were injured.
"My 6-year-old has cuts on his head and on his arm, and my daughter-in-law has neck and back injuries," Angela Jackson said. "I have a grandson that stepped on a nail, and my other grandson, when he was trying to get the 6-year-old, it fell in on his back."
"(It) came out of nowhere, just poof," Timothy Jackson said. "There goes the ceiling."
Angela Jackson said she noticed a crack in her ceiling about a week ago.
"Then it just seems like we looked up at it last night, and it was a little bit thicker," Angela Jackson said. "I said. 'Well, I'm going to have to call them in the morning and let them know that they need to come check the ceiling.' Before I could get on the phone and call them then, the ceiling just falls in."
A woman who lives in the unit above the Jacksons said her apartment was intact.
The apartment is managed by new owners, Mirage Properties. Company crews carried out pieces of the ceiling on Monday, but they declined to talk about what happened.
Mirage Properties issued a response to the matter on Monday evening. It reads in part:
"We recently purchased the building at 44th Street in December of 2015. The previous landlord did not make us aware of any issues here and we have not had any complaints regarding the ceilings at this complex.
"We have spent tens of thousands of dollars upgrading/renovating this structure and trying to improve the general environment there. Problems with the plaster ceiling had not been brought to our attention by either the previous landlord or the tenant.
"Had it been so the issues would have been addressed immediately as have other issues regarding that complex. If we had been made aware of any concern regarding the ceiling integrity it would have been addressed promptly as our tenants safety and well being are our number one priority.
"This unforeseen incident disturbs us as much as it does everyone else in our community! Our goal is to provide a high quality & a safe living environment for our tenants. We have a great working relationship with IPL and plan to work with the fire department to determine what could have caused the plaster to collapse in the living room area.
"Additionally, our office personnel has checked phone records to verify the authenticity of claims that our tenant reported a concern regarding the ceiling just yesterday. No voicemails or missed calls were received from this tenant. We have had a good relationship with this tenant, as she had just contacted us about renting a larger place from us. Unfortunately, without a larger unit available they were scheduled to move tomorrow."
Angela Jackson said she doesn't feel comfortable living there any longer.
"All these apartments are in bad shape. We don't know if something else will come down."
Timothy Jackson said the Red Cross would be assisting his family.