Residents urged to sign up for new emergency notification system
LOUISVILLE, KY (WAVE) - Details matter in an emergency and first responders are urging you to sign up for a new service that will help them help you.
The new enhancements to the region's emergency notification system will impact residents in Louisville, as well as people in Bullitt, Oldham and Washington counties. The new service allows individuals and families to sign up online to receive emergency notifications and to provide key information to 911 call takers during an emergency.
To sign up go to your local jurisdiction's website.
This system will replace the current service provided by CodeRed Alert. The new service provider is RaveAlert/Smart911.
In Louisville, it will be called LENSAlert.
"The new capabilities of LENSAlert will provide us with an even better ability to issue real-time emergency alerts and notifications to help inform residents of severe weather, hazardous materials incidents and other emergencies in our community," Louisville's Emergency Services Director Jody Meiman said. "This will improve safety in our city and help inform residents of potentially lifesaving steps they may need to take during emergency incidents."
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You can create a Safety Profile for yourself and people in your home. Information can include details they want 911 and first responders to have in the event of an emergency. The way it works is when you make an emergency call, your Safety Profile is displayed to the 911 call taker, allowing them to send the right responders to the right location with the right information. Information about medical history, allergies to medication, number of residents in a home and even a picture of the family dog can all be added to a Safety Profile.
"The benefits of this information on a 911 call from a cell phone are immeasurable," Director of Emergency Management and Central Dispatch in Oldham County Kevin Nuss said. "In situations like a house fire, the information in a Smart911 Safety Profile can allow 911 and first responders to know additional details about the household that can help save lives."
Another advantage is that a 911 call taker can start a text conversation with you if you can't talk, which can help in a domestic violence situation.
The new system also more closely pinpoints your GPS location when calling from a cell phone.
"We know there are lots of open spaces in Jefferson county and surrounding counties and this does allow us to get a little more accurate location," Emergency Services Assistant Director of Technology Dana Stratt said.
Emergency notifications will be going live Tuesday at midnight. Additional capabilities of Smart 911 will be available in the coming weeks.
For Louisville residents, sign-up by clicking or tapping here.
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