Here's how, why to get your Samsung Galaxy Note7 phone replaced
LOUISVILLE, KY (WAVE) - If you're still carrying one of the recalled Samsung Galaxy Note7 phones, you're risking a fire hazard.
That's the warning from the Consumer Product Safety Commission after Wednesday's incident aboard a Southwest Airlines 737 jet that had to be evacuated before takeoff at Louisville International Airport. Fire officials said a Samsung phone on that plane caught fire.
The problem is the lithium-ion batteries in the devices that are overheating and bursting, resulting in dangerous fires. As of the CPSC's recall on Sept. 15, Samsung had received 92 reports of the batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
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In light of those incidents and concerns raised by Samsung about its Galaxy Note devices, the Federal Aviation Administration began advising passengers in September not to turn on or charge the devices on-board aircraft and not to stow them in any checked baggage.
Samsung is offering to replace the recalled phones or give customers a full refund. Yet some customers are still carrying around the recalled phones, and the CPSC says that's a mistake.
Recalled Galaxy Note7 phones that have not been replaced display a push notice every time the phones are turned on, alerting customers the phone is under recall due to fire risk.
To get a recalled Samsung Galaxy Note7 phone replaced, customers should go to the cell phone store where they originally purchased the phone and the provider will swap the defective phone out for a new one. Spot checks of Verizon, AT&T and T-Mobile stores in Louisville and Southern Indiana show all three carriers have at least some new Samsung Galaxy Note7 phones in stock.
Customers also can get a refund and use the money to buy another brand of cell phone should they prefer that option.
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