A look inside a Verizon switch location

A look inside a Verizon switch location
Updated: Nov. 2, 2016 at 8:07 PM EDT
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Dennis Robertson (Source: WAVE 3 News)
Dennis Robertson (Source: WAVE 3 News)

LOUISVILLE, KY (WAVE) - An undisclosed location in WAVE Country is home to one of Verizon's switch locations. Calls, texts and web browsing on a wireless device with Verizon service from all over the world, are routed throughout the switch location.

Network operations manager Dennis Robertson said the entire design of the building is built with Verizon's reliability model in mind.
Back-up generators can keep the building running for days, according to Robertson.

"If a truck were to hit this building, we'd still be able to maintain our services," he said. "This building never shuts down. A lot of reliability is built into the design of this building. If the equipment fails, the other one picks right up. The customer would never even know about it."

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Also at the switch location are resources for disaster scenarios or events with big crowds, like mobile cell sites that can provide additional services so a customer will never lose communication.

Voice calls, text messages, app usage, webpage browsing from your mobile device – it's all processed within the walls of the switch location. And it happens fast.

"Seconds, in micro seconds. Once you hit send, the call has been established, the data session has been established and you're on," Robertson said.

The team at Verizon said they are continuing to work on speeding up the 4G network and are working toward building the foundation for a 5G network.

Copyright 2016 WAVE 3 News. All rights reserved.