JCPS tackles nonstop transportation hotline calls before first day of school

JCPS tackles nonstop transportation hotline calls before first day of school

LOUISVILLE, KY (WAVE) – The phone was ringing nonstop inside CB Young Service Center in Jefferson County. A hotline has been set up to answer transportation questions for parents and guardians who have children going to Jefferson County Public Schools.

"We provide information to our parents and to our grandparents and anyone calling about student information for bus stops, bus numbers, and any transported related questions," JCPS Communications Specialist Terri Robinson said.

Robinson said the hotline has been up and running for seven years and has been effective in getting parents the information they need to get their student on the bus.

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"The bus stops change from year to year. so they call to make sure the bus stop is the same or if it's changed, to make sure they put their student on the right bus," Robinson explained. The most frequently asked question: Where does my student find the bus?

Through the first day of school, parents and guardians can dial (502) 485-RIDE and talk to a JCPS team member about their child's bus number, bus stop and other transportation related questions.


The hotline will be staffed at the following date and times:

  • Aug. 14, 7:30 a.m. to 6 p.m.
  • Aug. 15, 6 a.m. to 6 p.m.
  • Aug. 16, 6 a.m. until bus drivers complete their afternoon routes.

Parents can also use the JCPS Bus Finder online.

For transportation questions during the school year, parents can call (502) 313-HELP Monday through Friday from 6 a.m. to 6 p.m.

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